Contact Center Solutions

When your customers have a question or an issue that needs to be resolved, they expect efficient and effective service. Your contact center is critical to your efforts to provide an excellent customer experience.

At Signal, we offer a consultative approach to the contact center. We understand that there are too many solutions out there for a company to sift through without expert guidance.

Solution providers all seem to offer the same thing, and selecting the right solution could mean the difference between your contact center’s success or failure. This is where our knowledge and industry experience come in to help you make the best decisions for your business.

We can source and vet solutions for all your contact center needs, including:

  • IVR (Interactive Voice Response)
  • ACD (Automatic Call Distribution)
  • Omni-Channel / Multi-Channel (chat, email, text)
  • WFO (Workforce Optimization)
  • Outbound Dialer
  • Quality Management / Call Recording
  • Artificial Intelligence & Real-Time Analytics
  • Dash Boards & Reporting
  • CRM (Customer Relationship Management)

Are you ready to leverage your contact center services to help your business grow while retaining existing clients?

Telecom Expense Management

Clear up unnecessary billing errors that are costing you time and money

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